Real Help. Real People. Real Protection.
Whether you're a new user, a longtime creator, or just passing through — you're not alone here. At ECCOOZS, support is more than a help desk. It's a protected space for truth-seekers, creators, and community members to feel seen, heard, and guided.
We're Here to Help With:#
- Account and login issues
- Soundrooms and live session support
- Subscription and billing questions
- Reporting violations or unsafe behavior
- Creator tools and referral commissions
[View All FAQs →]
Who Answers You#
A real human support lead — trained in ECCOOZS values reviews your request. For sensitive matters, you will always receive a human response.
AI-assisted triage — routine requests are sorted by AI to get you to the right place faster. No AI closes your ticket — a human always reviews the outcome.
We are building Nia — a purpose-driven AI support assistant. Her name means "purpose" in Swahili. She is coming soon.
Core Admin escalation — serious or sensitive cases, including safety threats, account compromise, or creator abuse, are escalated directly to Core Admins for review.
Special Protection Programs#
⭐ Creator Integrity Shield — Verified & Certified Members
Verified and Certified creators who believe their content is being systematically attacked, falsely reported, or cloned without permission can submit a Creator Integrity request. Our moderation team will review the pattern of activity and take appropriate action.
This is not a guarantee of outcome — it is a guarantee of review.
Contact: support@eccoozs.com | Subject: Creator Integrity
🔒 Emergency Security Response
In situations involving doxing, stalking, account compromise, or coordinated harassment, contact our security team directly for priority response. Our team will assess the situation and apply appropriate technical and moderation measures.
Contact: security@eccoozs.com | Subject: EMERGENCY
Contact Directory#
| Request Type | Contact |
|---|---|
| General Support | support@eccoozs.com |
| Privacy & Data Requests | privacy@eccoozs.com |
| Legal & Terms | legal@eccoozs.com |
| Emergency / Security | security@eccoozs.com — Subject: EMERGENCY |
| Creator Integrity | support@eccoozs.com — Subject: Creator Integrity |
You are not just a user here. You are a member of something that was built with you in mind.
Welcome home.